GENERAL TERMS AND CONDITIONS/Greenland Outfitters
Together with the other information on www.greenlandoutfitters.com and information in the programs, price list, offers, itineraries and other travel documentation, these general terms and conditions form the basis of the agreement between the customer and Greenland Outfitters, CIF. No. 32460887
Greenland Outfitters organizes guided hunting trips.
Registration is binding on the customer when the customer has given verbal or written notification to Greenland Outfitters or its agent that they wish to make a booking. Registration is binding on Greenland Outfitters when the deposit or the payment determined by Greenland Outfitters or its agent has been received on time and in accordance with the invoice. By registering, the customer confirms at the same time that they have accepted the conditions of travel notified in this document and/or on www.greenlandoutfitters.com and/or the program and price lists received by mail. Furthermore, it is expected that the customer is familiar with the general and publicly available information relating to climate conditions in their chosen travel destination at the chosen time.
COST OF THE TRIP
The basic cost of a trip includes services that will be specified for each individual travel destination.
Unless stated to the contrary on the invoice, upon registration for a trip, a deposit of 50% of the price for the trip, excluding air transportation, is paid. If registration takes place less than 90 days before departure, the whole cost of the trip is paid upon registration.
The outstanding amount must be paid no later than 90 days before the day of departure unless indicated otherwise on the invoice.
ADDITIONAL TROPHY PAYMENT
Additional trophies if applicable can be paid either beforehand or directly on the spot.
All import taxes in the hunters home country are paid by the client.
Greenland Outfitters offers to help with shipment of trophies. If a client does not want to make use of Greenland Outfitters shipment services, it is the client's own responsibility to get the trophies home from the country in question. Greenland Outfitters recommends its clients to take out relevant insurance, which covers the trophies in the event of an accident.
CANCELLATION BY THE CUSTOMER
Unless indicated to the contrary, the following applies: If the customer cancels more than 6 month before departure, a charge of 50% of the deposit, excluding the cost of any air transportation, is payable. If the customer cancels less than 6 months before departure, a charge of 100% of the deposit, excluding the cost of any air transportation, is payable. Or the deposit can be carried forward to the next calendar year without penalty. Cancellation in subsequent year will result in a charge of 100% of the deposit. If a flight/train ticket is included in the arrangement; it is not possible to refund this cost if the ticket has already been issued at the time of cancellation. In this case, the ticket is the property of the customer, regardless of whether or not the customer cancels the rest of the arrangement.
The customer is responsible for taking out their own sickness cancellation insurance through a travel insurance company such as globalrescue.com.
Such policies cover the customer's costs in the event of cancellation if participation in the trip is made impossible or hindered significantly on the grounds of death or serious illness/injury requiring admission to hospital, best ordered by a doctor or comparable cases relating to the customer him/herself, his/her spouse/co-habitué, parents, parents-in-law, children, grandchildren, siblings, grandparents, brother/sister-in-law or travel companion.
The customer is responsible for paying their own costs in the event of sickness, admission to hospital etc. during the trip. Therefore, it is recommended that the customer takes out travel insurance to cover these and other costs in the event of an accident or death, treatment for illness, transportation home and loss or damage to baggage. Your insurance must also cover a hunting/fishing wilderness expedition in Greenland, including rescue by helicopter.
THE CUSTOMER'S OBLIGATIONS
It is the customer's responsibility to ensure that they have a valid passport and visa and have obtained any vaccinations required for completion of the trip. The name on the flight ticket must always agree with the name on the traveler's passport. . Since, more often than not, it is not possible to change names on flight tickets after registration and any discrepancy between the name on a flight ticket and the name on a passport can lead to the passenger not being allowed to check-in for the flight, it is the customer's responsibility to ensure that the first names and surnames of all participants notified upon registration are correct and agree with all first names and surnames on the participants' passports. Similarly, immediately upon receipt of the travel documentation, it is the customer's responsibility to check that these agree with the names on the booking and that all first names and surnames on the tickets and other travel documents are correct and in agreement with one another. Greenland Outfitters accepts no responsibility for the consequences of incorrect or incomplete information being provided.
THE CUSTOMER'S RESPONSIBILITIES
The customer takes full responsibility for traveling into the wilderness and their own conduct while staying there. Greenland Outfitters can not be held responsible for the customer's conduct. The customer is responsible for his/her own safety throughout the entire trip, boat transfers included.
TRANSFER OF THE TRIP
Due to rules applying to services provided by sub-suppliers used by Greenland Outfitters it is not necessarily possible to transfer the trip to another person. If it is possible to transfer the trip to another person, Greenland Outfitters will arrange this upon payment of a supplementary fee.
TRANSPORTATION BY AIR AND BOAT
Transportation by air is not included. The customer is responsible for arranging their own flight transportation. On request by the client Greenland Outfitters can assist the customer arrange transportation by air. With regards to liability for checked-in luggage, reference should be made to the terms and conditions of the airline in question. Airline luggage restrictions on the aircraft between Iceland and Greenland are 44 pounds of check in luggage + 13 pounds of carrying hand luggage. Air Iceland is not responsible for covering costs of delivering luggage from airport to the client in the hunting areas, if a luggage delay is caused by overload. We advice our clients to book overload luggage beforehand at Air Iceland website. Transport of delayed luggage to hunting/fishing grounds has to be paid by the client only. Greenland Outfitters accepts no responsibility for transportation and acts solely as an intermediary between the transport provider and the customer.
LOCAL TAXES AND CHARGES
All taxes and charges that may or must be charged from the customer's home country are included in the price of the trip. However, in many countries there may be airport or tourist taxes that must be paid locally in cash. The individual countries have complete discretion over the changing or introduction of new taxes and charges at extremely short notice or without any notice at all. The customer has no right to claim a refund of any such taxes and charges.
FAILURE TO APPEAR, UNUSED SERVICES ETC
If the customer has not cancelled the trip and/or does not turn up at the time and place indicated for the outward or return journey, or the customer is unable to commence or complete the trip as a result of missing travel documentation, including flight tickets, vouchers, a valid passport, necessary visa, vaccination certificates etc. Greenland Outfitters is entitled to charge the total cost of the trip. Should the customer fail to appear for transportation at the time/place indicated or in any other way fails to use the services that have been booked, they are not entitled to claim any reimbursement for the unused services.
CLAIMS MADE DURING THE TRIP
Any claims arising during the course of the trip must be made to the relevant airline company, Greenland Outfitters representative or agent on the spot within a reasonable period of time of the customer discovering the problem so that a solution can be found immediately and with as little inconvenience to the customer as possible. The customer must ensure that he/she has proof to substantiate their claim if the problem cannot be rectified on the spot and if the customer wishes to raise a claim for compensation against Greenland Outfitters at a later date. Failure to make a claim on time and a lack of proof will often result in the customer foregoing the right to claim compensation at a later date. Claims relating to faults/ shortcomings that cannot be resolved on the spot must be in the hands of Greenland Outfitters within a reasonable period of time following completion of the trip. If the claim cannot be resolved to the customer's satisfaction, the customer can submit it to the Danish Travel Industry Complaints Council (Rejseankenævnet) at www.rejseankenaevnet.dk.
Greenland Outfitters accepts no responsibility for agreements/promises that have been entered into between a travel agent and the customer, without Greenland Outfitters knowledge, if the trip or part of the trip has been purchased from a travel agent other than Greenland Outfitters. Greenland Outfitters accepts no responsibility for any changes, delays etc. resulting from a breach of agreement, strikes, weather or other conditions over which Greenland Outfitters has no control. Greenland Outfitters will not, under any circumstances, accept responsibility for baggage that has been stolen, partially or completely destroyed or is lost or goes missing in any other way.
CHANGES/ CANCELLATIONS MADE BY THE ORGANISER
Greenland Outfitters reserves the right to make any changes necessitated by lack of/cancelled connections or for other reasons. If the customer subsequently does not wish to participate in the trip, the amount paid will be refunded. However, the customer cannot make any further claims in relation to the aborted trip. Greenland Outfitters can cancel a planned trip with 20 days' notice. If Greenland Outfitters is unable to offer a suitable substitute trip, the amount paid will be refunded. However, the customer cannot raise any further claim for compensation in respect of the cancelled trip.
Greenland Outfitters claims the right to make changes on www.greenlandoutfitters.com. Any errors made during printing on www.greenlandoutfitters.com are not the responsibility of Greenland Outfitters.
Complaints that cannot be settled by the Danish Travel Industry Complaints Council (Rejseankenævnet) will be settled by the Copenhagen Maritime and Commercial Court (Sø- og Handelsretten i Danmark).
Greenland Outfitters draws your attention to the fact that there is copyright on all the photographs on the website.
Updated December 1st, year 2014